Dispatcher

Job Title: Dispatcher
Experience: Prior Experience is preferred
Pay: Based on Experience
Current Openings:
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Description:
Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and world class customer service. We are currently looking for a dispatcher to work with our technicians. We have immediate openings for a dispatcher Monday - Friday with regular weekend work. Job duties include but are not limited to:  Answer incoming service calls from customers  Organize, prioritize and schedule all incoming customer service calls with the technicians  Maximize call volume by efficiently dispatching and communicating with department managers and technicians  Dispatch technicians to service calls based on technical skills, priority, and geographic location  Contact customers regarding expected time of arrival  Notifying customer of any schedule changes or if the technician is running late Qualified applicants will possess the following credentials:  Have previous dispatching experience  Strong organizational skills  Excellent customer service and phone skills  Ability to work in a pace environment  Ability to multi-task  Work well in a team environment Benefits include Paid Time Off, Paid Holidays, medical, dental, company paid life insurance, 401k, and more. Apply online using the above link or come in person to One Wellington Road, Lincoln, RI 02865. For questions please contact (401) 867-5309 EOE